Distribution About us
Prime Scales is a well-known brand of weighing equipment under Prime Systems Group, a leading manufacturer of data process equipment and industrial automation.
Prime Scales is a licensed scale agent. We can issue official calibration certification.
Prime Scales has 24/7 customer support with real in-house person helping our clients.
Why choosing Prime Scales?
We build very good quality scales. And our value is way beyond this.
Why do we need a scale? Scale is a tool. People use it to get the weight information of themselves, their livestock, their pets, their shipments, their products etc. The weight data is what people really need and our scales deliver the true information to their users. We at Prime Scales make it easier and better for our clients to collect, store, calculate and share the weight data. For example the livestock scale listed here: will it be better if the scale records the animal's weight automatically into an Excel file? We have a desktop software called Prime Interface to do this job. We are developing another software called "Prime Station" to store the information in the cloud server to be shared securely with doctors anywhere in the world. The Prime Station software will be available in July, 2020. The good news is: both softwares are Free for our clients. We make the application softwares in order to make our scales easier to use.
All our scales are scalable. If you purchase it now, it will be compatible with all the peripherals and softwares available now and in the future.
Prime Scales - Weigh Better, Go Beyond.
Shipping policyWe ship your orders by UPS. Please do not accept PO Box address as a shipping address.
The order will be processed and shipped the next business day after placing the order and payment is verified by the merchant service.
Same Day Shipping
We can guarantee to ship orders at Same Day Shipping if they are placed before 10 a.m. (PST)
Please note: this service does not include weekends and U.S. Holidays.
Free Shipping
Items weighing less than 70 lbs will be delivered by US Postal Office in 5-8 days.
Items weighing more than 70 lbs will be delivered by truck in 5-8 days. We only ship to US 48 continental states for Free Ground Shipping. For Alaska and Hawaii shipping, please contact us through Messages for available shipping options and rates.
Free Shipping for truck orders is limited to business address with forklifts or loading docks. Extra charge will be applied to residential addresses and farms. Lift-gate service is $60 extra.
UPS
UPS delivers packages Monday to Friday and will not deliver on Saturday. This should also be taken into consideration when estimating your delivery dates. UPS does not ship to P.O. boxes.
ReturnsYou may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us through Messages with your order number and details about the product. We will provide the necessary return instructions.
Customer SatisfactionWe try our very best to make sure every customer is completely satisfied. If there's a problem, message us! We're happy to help.
PaymentsPayment is processed securely through checkout.
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