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Shipping
Warehouses:Ships from either China or the US based on your location and stock availability.
Shipment Timing:Most purchases are shipped within 24-48 business hours, excluding weekends and public holidays.
Shipping Carriers:
US & Canada: USPS, UPS
Other Countries: FedEx International Priority Mail
Duties and Taxes:International buyerswill be responsible for any applicable duties and taxes.
Special Requirements:Contact us in advance for any specific shipment needs.
Return&Refund
30-Day Refund:
·If you are not satisfied, you may return the product within 30 days for a full refund (shipping costs are not refundable).
·Please ensure the product is in intact condition and securely wrapped before mailing.
·A 20% restocking fee will apply if the product is not returned in like-new condition, including all packaging.
·Refund processing may take 2-5 business days from the receipt of the returned package.
Warranty
·This is the only official HIFIMAN store on . All HIFIMAN products purchased will include the standard manufacturer warranty.
·For any after-sales services, please message us directly or contact the HIFIMAN support team.
·Customers are responsible for the cost of returning products for replacement; however, HIFIMAN will cover the shipping cost to send the replacement back to the customer.
Customer Support
·Please contact us with any questions; we respond within 24 hours (responses may be delayed during weekends and public holidays).
·We encourage you to reach out to us before leaving negative or neutral response, as we prefer to resolve issues directly.
