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# 🐠 Live Fish Shipping Policy (International via Transshipper)
## Shipping Method
* Fish are shipped **internationally via professional transshipper only*** Shipping flow: **Seller (Thailand) → Transshipper → Buyer*** Buyer is responsible for:
* International shipping cost * Transshipper fee * Domestic shipping from transshipper
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## DOA (Dead on Arrival) Policy
### What is Covered
✔ DOA during **international shipment (Seller → Transshipper)**✔ Verified by transshipper upon arrival
❌ DOA during **domestic shipment (Transshipper → Buyer)**→ Covered by **transshipper’s policy only**
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### DOA Claim Requirements
To qualify for DOA claim, buyer/transshipper must provide:
* Clear **photo or video*** Fish in **original unopened bag*** Visible shipping label* Proof sent within **2 hours of delivery**
❌ Claims sent after 2 hours or without proper proof will be rejected
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## Refund Policy
* Refund applies to **fish price only*** **Shipping fees, transshipper fees, customs fees are non-refundable*** Refund amount:
* **100%** for confirmed DOA (international leg) * Partial refund if some fish survive
⏱ Refund processed within **3–5 business days**
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## Replacement Policy
* Replacement available **instead of refund*** Buyer pays:
* New shipping cost * Transshipper fee* Replacement shipped with **next available export schedule**
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## Not Covered by Guarantee
DOA guarantee does **NOT** cover:
* Customs delays, airline delays, or weather issues* Improper acclimation by buyer* Extreme temperature conditions* Refused or missed delivery* Incorrect shipping address
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## Buyer Agreement
By purchasing, buyer agrees that:
* A professional transshipper is required* All risks transfer to buyer after domestic reship* Proper acclimation is buyer’s responsibility
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