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US Warehouse Shipping Payment Returns About Us Contact Us1. We will ship within 24 hours of receiving payment.2. Our products are stored in multiple overseas warehouses with international shipping options, and usually ship via USPS, UPS, FEDEX, DHL, etc.3. All items will be dispatched within 3 business days from New Jersey or California.4. If you have not received your package, please contact us and we can refund your money or resend the item.5. Please be patient and we will update the order status for you.NOTE: The suggested delivery dates shown on the site are estimated arrival times and are not guaranteed.We accept all payment methods supported by , including major credit cards, PayPal, and Google Pay. You can choose the payment method that is most convenient for you during checkout. Please note that import duties, taxes, and charges are not included in the item price or shipping charges.1. For all returns, if there are defects or other issues, please obtain authorization in advance to ensure a refund or exchange. Please contact us for authorization and the return address.2. All of our items are backed by a 30-day return policy. We ensure all items are new and in excellent condition prior to shipping. If you receive an item that does not meet these standards, please contact us via messages. All returns must be in new, original condition as received and should be shipped with delivery confirmation.3. We only accept returns with the original package. Please make sure the item has no man-made damage. Used items will not be accepted for return.Welcome to EternalSolar Direct! We spent years as behind-the-scenes manufacturers for the global solar industry, where we learned the true cost of compromises on longevity. Now, we channel many years of manufacturing expertise into a single promise with AeternaSol: to transcend short-term efficiency races and focus on a product\'s full lifetime value. We are redefining durable solar by applying premium materials and precision engineering, ensuring every kilowatt-hour of clean energy stands the test of decades. Choosing AeternaSol means choosing a lasting energy asset built to perform over time.We will reply to your message or email within 7-10 hours.
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