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Fish Import & Quarantine
All fish are carefully imported and quarantined in U.S. tap water for a minimum of 2 weeks before being offered for sale.
Each fish is hand-selected from farms based on:
• Color quality
• Body shape
• Overall health and condition
Shipping Policy
We take great care in packaging to ensure your fish arrive safely:
• Fish are packed in sealed bags with oxygen
• Each order is placed in an insulated foam box
• Heat packs are added during winter to maintain proper temperature (additional shipping cost may apply)
Shipping Schedule:
• Orders ship every Wednesday
• Fish are packed around 12:00 PM and dropped off shortly before UPS pickup to minimize time in the bag
Shipping Method:
• We use UPS Next Day Air (NOT Next Day Air Saver)
• This ensures delivery by midday the next day
• Reduces stress by preventing fish from staying in transit all day
Optional Upgrade:
• Early morning delivery may be available upon request (additional fee)
Combined Shipping:
• Available for Discus and Flowerhorn
• Additional $3 fee per fish
• No limit on quantity
DOA (Dead on Arrival) Policy
Please read carefully:
• You must report DOA within 2 hours of delivery
• Provide:
• 2 clear photos
• 1 short video
• Fish must remain unopened in the original bag when documented
Refund Policy:
• DOA fish are refunded only (no replacements)
• If all fish are DOA → full refund
• If only some are DOA → partial refund (DOA fish only)
We take responsibility and absorb the loss—our customers come first.
Important:
• Please be available to receive your delivery immediately
• Failure to follow DOA policy requirements may void coverage
Fish Quality & Selection
Flowerhorn & Parrot Fish
• Each fish is photographed individually
• What you see is exactly what you get
• Videos available on:
• YouTube : class="p1" style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; line-height: normal; margin: 0px;"> New videos are posted every Tuesday to show current quality before shipping
Discus & Other Fish
• Photos represent general quality and type
• You will receive a fish of similar grade, not the exact one shown
Order Quality Guarantee
• If a fish does not meet our quality standards:
• Your order may be canceled, or
• You may choose a replacement
Important Care Notes
• Fish may appear pale or stressed after shipping—this is normal
• Color typically returns within 3–4 days after proper quarantine
We strongly recommend:
• Having a quarantine tank ready before arrival
• Do NOT add new fish directly to your main tank- NON-REFUNDABLE.- We do not take responsibility for your tank conditions, temperature adjustments, capability of handling live tropical fish, or other factors beyond our control.- All sales are final; returns are not accepted.
*BUYER EXPECTATIONS:*- Understand and respect our policies as a written agreement. Refrain from leaving negative response if a sale refusal is executed. This policy safeguards the well-being of the fish and our business.- Shipping fees are not included in replacement fish orders; the buyer covers 100% of the shipping for replacements.