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The term \"YUANBAO\" is used to describe a specific body shape of Ranchu goldfish. \"YUANBAO\" refers to the ancient Chinese gold ingot. AYUANBAORanchu has a short, deep, rounded and compact body, with a wide back and a plump abdomen. Its overall outline closely resembles the shape of a traditional gold ingot, which is why hobbyists call this type of Ranchu \"YUANBAO\".
Shipping
To ensure the safest and most timely arrival, all live products ship Monday through Wednesday. Orders placed Thursday through Sunday will ship the following Monday.
Please verify your shipping address carefully before completing your order. We ship to the exact address provided at checkout and cannot be held responsible for packages delivered to an incorrect address due to buyer error.
If you have any special delivery requests, please include a note in the \"Buyer\'s Notes\" section at checkout so our shipping team can accommodate your order accordingly.
Live Arrival Guarantee
We guarantee live arrival on all livestock. Shipping can be highly stressful for fish, so it is essential that your order be attended to immediately upon arrival.
Should you notice any issues with your order, please notify us within 4 hours of delivery. Prompt notification allows our team to assist in reviving stressed fish or to properly verify a DOA (Dead on Arrival) claim.
In the unlikely event of a DOA, please take clear photographs of the affected animal and packaging, and send them to us as soon as possible. Once verified, you will be offered a replacement or a full refund for the affected item(s). Claims submitted outside the 4-hour window, or without adequate documentation, may void the Live Arrival Guarantee.
