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**IMPORTANT**
You MUST upgrade the firmware of your existing headset to version 2.0.1 using the Sony Headphones Connect app. These will NOT work if this is not done.
AboutThis listing is for used items and is for the individual ear pieces only -- this is not for the whole set. All of these have been cleaned, sanitized, and tested for functionality. The ear tips sizing is not guaranteed.
How to Pair The Earbuds
Place the headset in the charging case, leave the lid of the charging case open and wait for lights to flash repeatedly (red) in sets of 3, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the indicators (red) of the headset start flashing red at a slower pace.
The indicators (green) flash 4 times ( ), and the headset is initialized. This operation resets the headset to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
Serial numbers are logged for all products.Shipping Policy
We offer free shipping on most items. For items that are not eligible forfree shipping, shipping costs will be calculated at checkout. Upgraded shippingoptions are available at checkout. Should you need a special service, pleasecontact us and we may be able to accommodate. We ship all items within 1business day of receiving your order.
Return Policy
We offer a 30-day return policy on all items sold in our store. If youare not satisfied with your purchase, you may return it for a full refund, freeof charge. To return an item, just open a return on your purchase history andfollow the steps. Once we receive the returned item, we will issue a refund toyour original payment method. For additional information, please refer to ’sreturn policy in the support section of the website.
Limitations of Factory Warranties
The factory warranty on products purchased from our store is limited tothe terms and conditions of the manufacturer's warranty and products purchasefrom our store may not be covered by the manufacturer. If you have any questions about the factory warranty on a particularproduct, please contact the manufacturer directly. Should you have anytrouble within the first 30 days, you can return it to us free of charge for afull refund.
Should you have any additional questions, please send us a message.
